Refund and Returns Policy

Return and Refund Policy

At Outboard Repower Shop, we strive to provide you with the highest quality products and exceptional service. We understand that sometimes you may need to return or exchange an item. Our return and refund policy is designed to ensure a seamless and hassle-free experience for you.

Return Eligibility:

• All items purchased from Outboard Repower Shop are eligible for return within 90 days of the purchase date.
• The item must be in its original condition, unused, and in its original packaging.
• Returns must include all accessories, manuals, and documentation that came with the product.

Return Process:

1. Contact Us: Notify us of your intention to return an item by contacting our customer support team via email at sales@outboardrepowershop.com or by phone at 📞 +1 (307) 289-8690.
2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return the item.
3. Shipping: Ship the item back to us at your own expense. We recommend using a trackable shipping method to ensure the safe arrival of your return.
4. Inspection: Upon receipt, we will inspect the returned item to ensure it meets our return eligibility criteria.

Refund Process:

• Once the returned item is received and inspected, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method used for the purchase.
• There are no restocking fees associated with returns.

Exchanges:

• If you wish to exchange an item for a different size, model, or color, please indicate this in your return request. We will process the exchange once the returned item is received and inspected.

Non-Returnable Items:

• Items that are custom-made, personalised, or have been used are non-returnable.
• Items that are damaged due to misuse or improper installation are non-returnable.

Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping method to ensure the safe arrival of your return.

Contact Information:

• For any questions or concerns regarding our return and refund policy, please contact our customer support team at sales@outboardrepowershop.com or by phone at  📞 +1 (307) 289-8690.

We appreciate your business and are committed to ensuring your satisfaction with our products and services. Thank you for choosing Outboard Repower Shop.